GSS Systems > Service & Support > Services & Supports

Services & Supports

10 Oct 2014

Slogan:We are providing high quality and efficient system solutions, products, and services


Selecting GSS, you gain not only reliable, stable, mature products. You will be in relief completely without any scruples during the entire operation cycle.

GSS well trained technical staff will provide you most optimal system solutions and product installation, commissioning, maintenance and technical support service on grain and oil food


Service Tenet: trustworthy, responsible, professional, timely

Trustworthy: GSS provides you trustworthy entire process service

Responsible: With energy-saving, high efficiency features of GSS products, we have the responsibility to provide more optimal system solutions of grain and oil food and the correct installation, commissioning, maintenance and technical support service. GSS equipment archives in the detailed record of the basic information of each equipment and various problems encountered in the process of operation, which ensures that GSS will be more effective in solving problems that may arise during the process of production.

Professional: GSS services are provided and completed in a continuous cycle from product delivery, installation, commissioning and maintenance. In this process, our service team will provide professional technical support in the most efficient way.

Timely: Well trained GSS professional engineers will track the usage condition monthly, quarterly and yearly and provide professional technical support and information. Once the service request is obtained, we will communicate with you immediately so that we can provide professional service in the field at the time we both agree after discussion.


Service Items

1、Installation and Commissioning

GSS service team will provide installation, commissioning service effectively and efficiently in accordance with the contract requirements. The correct installation and commissioning will ensure the longest life cycle and the optimal using effect of GSS products.

2、Technical Support

Instruction via telephone and internet

Once the service request is obtained, our professional technical engineer will be available to provide technical support via telephone and network at 7*24 hours.

On-site Instruction 

Once the service request is obtained and the on-site instruction need is confirmed, our professional technical engineer will arrive at the field to provide technical support at the time we both agree after discussion. 

Training

Once the service request is obtained, our professional technical engineer can be available to provide on-site training.

3、Maintenance and Repair

Our well trained professional engineers are tracking the operation condition monthly, quarterly and yearly for providing professional technical support and relevant suggestions on maintenance.

Once the service request is obtained, we will determine the time of arrival and provide the most economical maintenance solution based on the archives of the equipment and the maintenance schedule between us.



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